Privacy Policy

JobTrek Pro LLC (“JobTrek Pro,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy describes how JobTrek Pro collects, uses, stores, processes, discloses, and safeguards information when you access or use the JobTrek Pro platform, websites, applications, products, APIs, and related services (collectively, the “Services”).

This Privacy Policy applies to:

• Business users of the Services;
• Visitors to our websites;
• Prospective customers;
• Individuals communicating with JobTrek Pro; and
• End customers whose information is processed through the Services on behalf of our business users.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

• The JobTrek Pro website;
• Mobile applications;
• Online forms;
• Demo booking pages;
• Customer support channels;
• Payment services;
• APIs and integrations;
• Communications with JobTrek Pro; and
• Other services provided by JobTrek Pro.

This Privacy Policy does not apply to third-party websites, applications, or services that are governed by their own privacy policies.

2. Information We Collect

We collect information directly from you, automatically through your use of the Services, from integrated third-party providers, and from other lawful sources.

The categories of information we collect are described below.

3. Account and Business Information

We may collect:

• Name;
• Email address;
• Telephone number;
• Business name;
• Business address;
• Billing information;
• Licensing information;
• Insurance information;
• Usernames;
• Passwords and authentication credentials;
• Account preferences; and
• Other information necessary to provide the Services.

Login credentials are stored using commercially reasonable security practices.

4. Customer and End-User Data

Business users may submit information relating to their own customers and end users, including:

• Names;
• Email addresses;
• Telephone numbers;
• Physical addresses;
• Job details;
• Estimates;
• Invoices;
• Photos and attachments;
• Communications;
• Appointment information;
• Notes;
• Payment-related information;
• Service history; and
• Other information submitted through the Services.

Customer and end-user information remains under the control of the business user that submitted the information.

JobTrek Pro processes such information solely to provide, secure, maintain, and improve the Services and in accordance with applicable law.

5. Payment and Transaction Information

We may collect information relating to payments and transactions, including:

• Transaction amounts;
• Payment dates;
• Payment status;
• Payout information;
• Fee allocation information;
• Chargeback information;
• Refund information;
• Subscription billing information; and
• Related metadata.

Payment processing is provided by third-party payment processors, including Stripe and Stripe Connect.

JobTrek Pro does not store full credit card numbers, complete bank account numbers, or sensitive payment credentials.

6. Communications Information

We may collect information relating to communications with JobTrek Pro and communications facilitated through the Services, including:

• Emails;
• SMS messages;
• Support tickets;
• Chat messages;
• Call metadata;
• Appointment notifications;
• Customer service interactions;
• Survey responses;
• Feedback; and
• Communications content.

Communications may be monitored, recorded, stored, and processed for quality assurance, support, training, security, compliance, and service improvement purposes.

7. Device and Usage Information

We may automatically collect information relating to your use of the Services, including:

• IP address;
• Browser type;
• Device identifiers;
• Operating system;
• Referral URLs;
• Log files;
• Pages viewed;
• Features used;
• Session duration;
• Time stamps;
• Error reports; and
• Diagnostic information.

This information helps us:

• Operate the Services;
• Detect fraud;
• Maintain security;
• Analyze usage;
• Improve functionality; and
• Provide support.

8. Location Information

We may collect approximate or precise location information if enabled through:

• Device settings;
• GPS features;
• Routing functionality;
• Technician tracking tools; or
• Other location-based features.

You are responsible for obtaining all legally required notices and consents from employees, contractors, customers, and other individuals whose location information is processed through the Services.

Location features may be disabled through device settings or account settings where applicable.

9. AI-Derived Information

The Services may utilize artificial intelligence technologies to generate:

• Transcriptions;
• Summaries;
• Recommendations;
• Analytics;
• Insights;
• Voice interactions; and
• Automated responses.

Information processed by AI systems may include communications, customer records, notes, and other Service Data submitted through the Services.

AI-generated outputs may contain inaccuracies and should be independently reviewed.

JobTrek Pro may use AI technologies to improve the Services, provide support, detect fraud, and enhance user experience.

10. Information from Third Parties

We may receive information from third parties, including:

• Payment processors;
• Communication providers;
• Analytics vendors;
• Cloud service providers;
• Advertising partners;
• CRM systems;
• Accounting platforms;
• Calendar providers;
• Identity verification providers;
• Integration partners; and
• Publicly available sources.

Information obtained from third parties may be combined with information collected directly from you to provide and improve the Services.

11. Information You Voluntarily Provide

You may voluntarily provide information to JobTrek Pro, including:

• Reviews;
• Testimonials;
• Feedback;
• Suggestions;
• Feature requests;
• Survey responses; and
• Other communications.

By submitting such information, you acknowledge that JobTrek Pro may use such information to improve, develop, market, and support the Services.

12. Sensitive Information

JobTrek Pro does not intentionally collect sensitive personal information except where necessary to provide the Services or where required by law.

Users are responsible for ensuring that they do not upload information that is unnecessary, prohibited, or unlawful.

Where sensitive information is processed, JobTrek Pro will process such information in accordance with applicable laws and commercially reasonable safeguards.

13. How We Use Information

JobTrek Pro uses information collected through the Services for legitimate business purposes, including to:

• Provide, operate, and maintain the Services;
• Process subscriptions, payments, refunds, and payouts;
• Enable communications between users and their customers;
• Schedule and manage jobs;
• Deliver customer support and respond to inquiries;
• Improve the functionality and performance of the Services;
• Personalize user experiences;
• Conduct analytics and reporting;
• Prevent fraud and unauthorized activity;
• Maintain security and platform integrity;
• Monitor performance and reliability;
• Train and improve support systems;
• Develop new products and features;
• Enforce our Terms of Service and agreements;
• Comply with legal obligations; and
• Protect the rights, safety, and property of JobTrek Pro, our users, and others.

14. Legal Basis for Processing

Where required by applicable law, JobTrek Pro processes information based upon one or more of the following legal grounds:

Contractual Necessity

Processing necessary to provide the Services and fulfill our contractual obligations.

Legitimate Interests

Processing necessary to:

• Improve the Services;
• Maintain security;
• Prevent fraud;
• Conduct analytics;
• Develop products;
• Provide support; and
• Operate our business.

Compliance with Legal Obligations

Processing required to comply with applicable laws, regulations, court orders, and governmental requests.

Consent

Where required by law, we may process information based upon your consent, which may be withdrawn at any time.

15. Artificial Intelligence and Automated Processing

JobTrek Pro may use artificial intelligence technologies and automated systems to:

• Analyze communications;
• Generate summaries;
• Produce recommendations and insights;
• Detect fraud;
• Improve support;
• Enhance user experiences;
• Provide voice functionality;
• Perform analytics; and
• Improve system performance.

Artificial intelligence outputs are generated automatically and may contain inaccuracies.

JobTrek Pro does not guarantee the completeness or accuracy of AI-generated outputs.

We do not permit third-party AI providers to use personal information submitted through the Services to train their own independent or publicly available models except as necessary to provide services to JobTrek Pro.

16. Service Providers and Data Processors

JobTrek Pro may share information with third-party service providers and subprocessors that assist in providing, maintaining, securing, and improving the Services.

Such providers may include:

• Stripe;
• Stripe Connect;
• Twilio;
• OpenAI;
• Google;
• Amazon Web Services;
• Cloud hosting providers;
• Analytics vendors;
• Communication providers;
• Security vendors;
• Email service providers;
• CRM providers;
• Calendar providers;
• Identity verification providers; and
• Other technology partners.

These providers process information only on behalf of JobTrek Pro and solely for purposes related to providing the Services.

17. No Sale of Personal Information

JobTrek Pro does not sell personal information.

We do not share personal information for cross-context behavioral advertising and do not permit third parties to use personal information for their own independent marketing purposes.

Information may be disclosed to service providers solely to operate, maintain, secure, support, and improve the Services.

18. Business Transfers

In the event of:

• A merger;
• Acquisition;
• Financing transaction;
• Reorganization;
• Bankruptcy;
• Corporate restructuring; or
• Sale of all or substantially all assets,

information collected by JobTrek Pro may be transferred to a successor entity or acquiring party.

Such transfers shall remain subject to applicable privacy laws and this Privacy Policy.

19. Legal Compliance and Protection

JobTrek Pro may disclose information when we believe disclosure is reasonably necessary to:

• Comply with applicable laws;
• Respond to subpoenas, court orders, or governmental requests;
• Protect the rights, property, or safety of JobTrek Pro;
• Prevent fraud or illegal activity;
• Enforce our agreements and policies;
• Investigate security incidents; or
• Protect users and the public.

20. Data Retention

JobTrek Pro retains information for as long as reasonably necessary to:

• Provide the Services;
• Maintain account records;
• Process payments;
• Comply with legal obligations;
• Satisfy tax and accounting requirements;
• Resolve disputes;
• Enforce agreements;
• Maintain security;
• Detect fraud; and
• Satisfy legitimate business purposes.

Retention periods may vary depending upon:

• The nature of the information;
• Legal requirements;
• Regulatory obligations; and
• Operational needs.

Users are responsible for exporting and maintaining records necessary for their own businesses.

21. Security

JobTrek Pro employs commercially reasonable administrative, technical, and physical safeguards designed to protect information.

Security measures may include:

• Encryption;
• Access controls;
• Authentication procedures;
• Monitoring systems;
• Security reviews; and
• Vendor safeguards.

Despite these efforts, no system or method of transmission can be guaranteed to be completely secure.

Accordingly, JobTrek Pro does not guarantee absolute security.

Users are responsible for maintaining the confidentiality and security of their own credentials and account access.

22. Security Incidents and Data Breaches

Despite commercially reasonable safeguards, unauthorized access, cyberattacks, and security incidents may occur.

In the event of a security incident affecting personal information, JobTrek Pro may:

• Investigate the incident;
• Mitigate harm;
• Restore affected systems;
• Cooperate with authorities;
• Notify affected individuals; and
• Take actions required by applicable law.

JobTrek Pro does not guarantee that security incidents or unauthorized access will never occur.

Nothing contained in this Privacy Policy shall be construed as a guarantee against cyberattacks, data breaches, or unauthorized access.

23. Anonymized and Aggregated Information

JobTrek Pro may create and use anonymized, aggregated, and statistical information derived from the Services.

Such information does not identify individual users or customers.

JobTrek Pro may use aggregated information for:

• Analytics;
• Product development;
• Benchmarking;
• Security;
• Research;
• Marketing; and
• Other lawful business purposes.

JobTrek Pro owns all rights to such anonymized and aggregated information.

24. Your Rights and Choices

Subject to applicable laws and verification requirements, you may have the right to:

• Access personal information maintained by JobTrek Pro;
• Correct inaccurate information;
• Update account information;
• Request deletion of certain information;
• Request a copy of information in a portable format;
• Restrict or object to certain processing activities;
• Withdraw consent where processing is based upon consent; and
• Exercise additional rights available under applicable laws.

Requests may be submitted to:

Email: hello@jobtrekpro.com

Identity verification may be required before fulfilling requests.

Certain requests may be denied where permitted or required by law.

25. Communications Preferences

You may opt out of promotional emails at any time by:

• Clicking the “unsubscribe” link contained in marketing emails; or
• Contacting us directly.

You may opt out of SMS messages by replying:

• STOP
• STOPALL
• END
• CANCEL
• UNSUBSCRIBE
• QUIT
• REVOKE
• OPTOUT

Please note that even if you opt out of marketing communications, we may continue to send:

• Transactional messages;
• Account notices;
• Security notifications;
• Billing communications;
• Customer support messages; and
• Other service-related communications.

26. SMS and A2P 10DLC Communications

When you provide your telephone number through:

• Our website;
• Demo booking pages;
• Forms;
• Applications; or
• Other communications with JobTrek Pro,

you expressly consent to receive recurring SMS messages regarding:

• Demo bookings;
• Appointment reminders;
• Customer support;
• Account notifications;
• Product updates;
• Billing matters;
• Service communications; and
• Occasional promotional offers.

Message frequency varies.

Message and data rates may apply.

Carrier participation is not guaranteed.

Mobile carriers are not responsible for delayed or undelivered messages.

You must be at least eighteen (18) years old to opt into SMS communications.

You may revoke consent at any time by replying:

STOP, STOPALL, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPTOUT.

For assistance, reply HELP or contact:

Email: hello@jobtrekpro.com

SMS consent information and opt-in data will not be sold or shared with third parties or affiliates for their independent marketing purposes.

Information may be shared only with service providers necessary to deliver messaging services.

27. Cookies and Tracking Technologies

JobTrek Pro may use:

• Cookies;
• Pixels;
• Web beacons;
• Local storage technologies; and
• Similar tracking technologies

to:

• Operate the Services;
• Maintain sessions;
• Remember preferences;
• Analyze usage;
• Improve functionality;
• Measure marketing effectiveness; and
• Enhance user experience.

You may control cookies through browser settings.

Disabling cookies may affect the functionality of certain features.

28. Do Not Track Signals

Some web browsers provide “Do Not Track” signals.

At this time, JobTrek Pro does not respond to browser-based Do Not Track signals because there is no universally accepted standard governing such signals.

29. Children’s Privacy

The Services are intended for individuals who are at least eighteen (18) years old.

JobTrek Pro does not knowingly collect personal information from children under the age of eighteen.

If we become aware that personal information has been collected from a child in violation of applicable law, we may take steps to delete such information.

Parents or guardians who believe a child has provided information may contact:

hello@jobtrekpro.com

30. International Users

JobTrek Pro is operated from the United States.

If you access the Services from outside the United States, you understand and agree that information may be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate.

By using the Services, you consent to such transfers.

31. Changes to this Privacy Policy

JobTrek Pro may modify this Privacy Policy from time to time.

Changes become effective upon posting the revised Privacy Policy and updating the “Last Updated” date.

Continued use of the Services following such changes constitutes acceptance of the updated Privacy Policy.

32. Contact Information

JobTrek Pro LLC

1200 Riverplace Blvd, Suite 105 #1508

Jacksonville, Florida 32207

Email: hello@jobtrekpro.com

For questions regarding this Privacy Policy, please contact us using the information above.

Appendix A – U.S. State Privacy Rights

This Appendix applies solely to residents of states that provide privacy rights under applicable laws, including California, Colorado, Virginia, Connecticut, Utah, and any similar laws enacted in the future.

A1. Categories of Information Collected

JobTrek Pro may collect:

• Identifiers;
• Commercial information;
• Internet activity information;
• Device information;
• Geolocation information;
• Professional information;
• Communications information;
• Usage information;
• AI-derived information; and
• Inferences used to improve the Services.

A2. Purposes of Collection

Information may be used for:

• Providing and operating the Services;
• Payment processing;
• Communications;
• Security and fraud prevention;
• Analytics;
• Product development;
• Compliance;
• Customer support; and
• Service improvement.

A3. Disclosure of Information

Information may be disclosed to:

• Service providers;
• Payment processors;
• Communication providers;
• Regulators;
• Government authorities;
• Professional advisors; and
• Successors in business transactions.

Such disclosures are made solely for lawful business purposes.

A4. Sale and Sharing of Information

JobTrek Pro does not sell personal information.

JobTrek Pro does not share personal information for cross-context behavioral advertising.

A5. Sensitive Information

Sensitive information, if processed, is used only as permitted by law and only as necessary to provide the Services, maintain security, and comply with legal obligations.

A6. State Privacy Rights

Subject to verification and applicable law, residents may have the right to:

• Access personal information;
• Correct inaccuracies;
• Request deletion;
• Obtain information in a portable format;
• Opt out of certain processing activities; and
• Appeal certain decisions where required by law.

A7. Exercising Rights

Requests may be submitted by emailing:

hello@jobtrekpro.com

Verified requests are generally fulfilled within forty-five (45) days, subject to extensions permitted by law.

A8. Authorized Agents

Authorized agents may submit requests on behalf of individuals, subject to identity verification and proof of authority.

A9. Non-Discrimination

JobTrek Pro will not discriminate against individuals for exercising privacy rights granted by applicable law.

A10. Appeals

Where required by law, appeals relating to privacy requests may be submitted to:

hello@jobtrekpro.com

with the subject line:

“Privacy Rights Appeal.”

A11. Updates to this Appendix

JobTrek Pro may update this Appendix from time to time.

Updates become effective upon posting and updating the “Last Updated” date.

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.